Marketing Automation - You are not authorized to access this service

Lance Keay asked on October 31, 2015 14:33

When trying to access the steps of a Marketing Automation process, I get the following message while logged in as the Kentico Administrator:

You are not authorized to access this service

Here's an image: Image Text

Note also that the toolbar is missing. It shows for a split second, then hides and the above message shows.

I've been through the docs and tried altering the permissions of a role as noted here:

There aren't any messages in the Event Log about permission problems.

Obviously, as the Admin, I should have no limits to any permissions on the system. I'm guessing that this message is a generic one that's hiding the true error.

Does anyone have any idea of how I can further troubleshoot this problem?

Correct Answer

David te Kloese answered on October 31, 2015 16:07


Have you configured WCF:

Perhaps the security message isn't Kentico but your system.



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Recent Answers

Lance Keay answered on November 2, 2015 16:16

That was it! Thanks David!

I just needed to update the Automation web.config.

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