Appreciate the quick help Brenden, I have no visibility on the infrastructure side as it's hosted at a 3rd-party provider. Most likely on their physical servers.
I'll ask if they can remove the folder.
However, shouldn't that folder exist by default upon Kentico installation? I was thinking this was an issue with the file and not the import directory itself. I'm still hoping they could provide FTP access as a workaround if all else fails.
Thanks Brenden. :)