I need to send post-order notifications to customers, but marketing automation is contact-based and it's not clear how to drive a process using other data (like an order, or even custom class data).
Can anyone provide some guidance how to achieve something like this (a simplified version of my problem):
- When the customer places an order, a process instance is started.
- If the order contained Product XYZ, continue. Otherwise, terminate.
- Wait 7 days and send an e-mail to the customer/contact which references the order date and Product XYZ.