How to disable contact management?

Kentico User asked on May 2, 2016 20:45

When I click a link from a dynamic newsletter I get this message "Feature 'ContactManagement' is not available in the Kentico edition you are using. See event log for more details." How do I disable "ContactManagement"?

Recent Answers


Chetan Sharma answered on May 3, 2016 11:55

Hi,

It means your licence doesn't have this feature available. It's part of Kentico EMS and may be you are using Kentico CMS.

Thanks, Chetan

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Kentico User answered on May 3, 2016 16:10

I got that but when we send a dynamic email newsletter the links are changed by kentico and this could be because of email tracking? When a link in that email is clicked we get the above error message. Any way to tell kentico do not track emails and to not change the emails in the dynamic newsletter?

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Richard Šefr answered on May 4, 2016 10:57 (last edited on May 12, 2016 09:42)

Hi,

this issue has been fixed in hotfix 9.0.2.

However, if you don't want to / cant hotfix, you can disable the tracking in 'Email marketing » Email campaigns » your email campaign » Configuration' by unchecking the following checkboxes: 'Track opened emails' and 'Track clicked links'. That way your links won't require Contact management and won't be changed.

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