CMS image issue after upgrade.

Chris Isom asked on August 26, 2016 20:54

We recently upgraded a clients site from version 7 all the way to version 9 and applied the hotfix 11 to solve a scheduled task memory issue. I still have a couple of issues that I am not able to resolve, one of them being an issue of images attempting to load in design view. From what I understand a font file is used now to render the icons. Has anyone else ran into this issue?

Below is an image to what I am seeing in the CMS:

Thanks, Chris

Recent Answers

Richard Sustek answered on August 26, 2016 21:18

Hi Chris,

Just to be completely sure, how exactly have you done the upgrade?

The reason I'm asking is that when upgrading across multiple versions you actually need to run the site first after each upgrade because there is a script that is executed first time you run upgraded site and which actually updates database data. It seems to be that you haven't run the script and therefore some DB data is broken and this may be one of many issues you could encounter.

The way you should upgrade is this:

  • 7 -> 8 + run site
  • 8 -> 8.1 + run site
  • 8.1 -> 8.2 + run site
  • 8.2 -> 9.0 + run site

If you haven't gone this route, I'm afraid you will need to upgrade again from version 7 as there is no simple fix for this.

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Chris Isom answered on August 26, 2016 21:23 (last edited on August 26, 2016 21:26)

Hi Richard,

Thank you for your reply. I was aware of the "first-run" scripts and performed the upgrades in exactly this manner; Starting the site after each of the steps in the upgrade process to not only check for errors, but also to let the DB scripts run.


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Richard Sustek answered on August 27, 2016 08:51

Have you experienced any other issues, or just missing images on Design tab? What about a cache in your browser? Can you try clearing it or use a different browser? It happens that images are missing after the upgrade until the cache is cleared (although usually there are more images missing)

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Brenden Kehren answered on August 30, 2016 05:55


Is it only the US icons missing or others? If only UI icons, then my experience has been caching of old js answer css files. You can also install a fresh instance of v9.0.11 code on your machine and compare some of the files in the /app_themes/default and design directories.

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