Admin Left Can not Login to Manage CMS - Reset Admin Password

Support Noble asked on January 26, 2016 23:00

Hello,

Our Admin left and forgot to leave the password.

How can I go about resetting the CMS admin login without an admin login.

I have full admin access to the web and db server.

Recent Answers


Roman Hutnyk answered on January 26, 2016 23:22 (last edited on January 26, 2016 23:22)

What version are you using?

Starting from version 8, I guess, there is emergency password reset available through web.config. Simply add this:

<add key="CMSAdminEmergencyReset" value="admin;password;true" />

More details here.

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Laura Frese answered on January 27, 2016 00:37

You could also set the global admin pass as blank in the DB, then reset it from within the CMS

Update CMS_User set UserPassword = '' where UserName = 'administrator'

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Roman Hutnyk answered on January 27, 2016 02:11

If you're going to go SQL path, make sure admin account is enabled.

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