Admin dashboard un-viewable in Firefox (v 40.0.2)

Stephen Maunder asked on August 25, 2015 14:32

admin dashboard live tiles and widget selection dialogues have un-viewable in Firefox (v 40.0.2) but they work fine in IE and Chrome ~ has anyone else had this issue ?

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Chantale Laberge answered on August 25, 2015 14:42

HI Stephen: it is working all right here (I just updated Firefox to v40.0.2). Is your end a virtual machine ?

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Stephen Maunder answered on August 25, 2015 15:16

Hi Juan ~ no it's not virtual, and users have cleared their cache/cookies and restarted to no avail

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Brenden Kehren answered on August 25, 2015 15:57

Is your user assigned a role, either global or site related?

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Stephen Maunder answered on August 26, 2015 10:19

Hi Brenden ~ it's across the board both global + site

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Katrina Miday answered on August 26, 2015 18:22 (last edited on August 26, 2015 18:24)

I'm having the same issue, ff v 40.0.2 as admin, running v 8.2.13 Only the top black bar is loading, nothing else. Everything still works fine in Chrome and IE.

Edit: I checked another Kentico site (an intranet) running 8.2.23 and the admin board loads just fine

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Charles Matvchuk answered on August 26, 2015 18:24

I can confirm that there is an issue, I am having it as well. Otherwise it is working in Edge and Chrome just fine.

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Stephen Maunder answered on August 27, 2015 09:51

Thanks for letting me know you are having the same issue, sorry I should have said I'm on v8.0.21

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Juraj Ondrus answered on August 27, 2015 10:51

Hi guys,

I have FF 40.0.2 as well and Kentico 8.0.21, 8.1.17 and 8.2.34 are working fine. Have you tried clearing the browser cache? Also, there was a bug in Kentico 8.2 related to slow connection - in some cases the dashboard was not loaded correctly:

Application dashboard - The application dashboard didn't always load correctly for slow connections The application dashboard did not always load correctly the first time it was requested. This happened to users with slow connections to the server.

It was fixed in hotfix 8.2.30

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Stephen Maunder answered on August 28, 2015 14:15

Hi Juraj, both the cache + cookies have been cleared, unfortunately one user who was effected by FF has now reported it in Chrome 44.0.2403.157m

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Stephen Maunder answered on August 28, 2015 17:07

There's a new version of Firefox that just came out which is 40.0.03, unfortunately the result is the same

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Juraj Ondrus answered on August 31, 2015 13:05

Hi,

Does it happen for other Kentico installations too? On other computers as well?

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Stephen Maunder answered on September 1, 2015 11:04

Hi Juraj ~ we're only on v8.0.21 but it happens on a range of computers (running 7 + 8.1)

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Juraj Ondrus answered on September 2, 2015 09:57

Does it happen for Kentico 8.1 or 8.2 as well? It is possible that the scripts gets messed up when using different Kentico versions. Does clearing the browser cache and/or ctrl+F5 reload help?

Are there any errors in the browser console?

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Stephen Maunder answered on September 2, 2015 10:13

Sorry Juraj ~ just to clarify we are on Kentico v8.0.21 but we're running it on devices that have Microsoft Windows 7 and Microsoft 8.1 operating systems. Clearing browser caches and cookies does not solve the issue (although when we had this issue before in a previous version of Chrome it did work)

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Juraj Ondrus answered on September 7, 2015 14:23

To debug this issue we would need to have the backups. Could you please send us a ticket to support@kentico.com - if possible with link to download the backups.

IF you do not have space for it, just let us know and we will send you our FTP access where you could upload them.

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