|
If you do not receive newsletter e-mails, please check the following:
| 1. | The e-mails are sent out using a scheduled task that is executed every 1 minute by default. You may need to wait for up to 2 minutes before you receive newsletter issue e-mail. The scheduled task status can be checked in CMS Desk -> Administration -> Scheduled tasks. |
| 2. | Go to CMS Desk -> Tools -> Newsletter -> E-mail queue. If some e-mail failed, you will find here the exception. After you resolve the technical issue, you can resend all failed e-mails by clicking Resend all failed. |
| 3. | Make sure you're using correct e-mail addresses. |
| 4. | Make sure the newsletter issue is not blocked by some antispam software. |
| 5. | Go to Site Manager -> Settings -> E-mails and make sure your SMTP server is configured correctly You can find some additional details on SMTP server configuration in chapter SMTP server configuration. You can also test e-mail settings in Site Manager -> Administration -> System -> E-mail. |
|