This topic provides information about the most common issues and their solutions. If you do not find the answer here, please contact our technical support.

 

Q: The CMS Desk doesn't display the content tree or the WYSIWYG editor doesn't open.

A: Please check that you use one of the supported browsers and that you have JavaScript enabled. You should also unblock the pop-up blocker or any similar blocker for the website with Kentico CMS.

 

Q: I have modified the document, but the changes are not displayed on the live site.

A: This may be caused by several reasons:

1.Caching - if caching is used, the changes may not be displayed on the website immediately.

2.Workflow - if you use workflow, the changes are published on the live website only after the document has been approved in all workflow steps.

 

Q: I have defined related documents, but they are not displayed anywhere on the page.

A: You (your developer) need to add some web part/control that will display the related documents - e.g. the Listings and viewers/Related documents web part or Repeater web part.

 

Q: I need to add custom field to the document. Is it possible?

A: Yes, every structured document type can be customized with your own fields. See Document types for details.