What Do You Think Defines a Good Customer Experience? – Take Part in the Survey!
Kentico has launched a survey to uncover which channels are best for businesses to use when seeking to engage, nurture and win the internet-savvy customer.
Over the past couple of years, consumer adoption of social media has required companies to completely rethink customer experience. Connected customers are savvier and have a bigger voice than ever before. Marketers are finding new ways to convert massive amounts of data into highly personalized experiences that translate into higher sales. But how will they communicate with customers and protect their brand amid a rapidly growing number of channels?
Kentico is asking for your help in defining which customer touch points are most impactful in shaping customer experience.
Take this brief survey, and not only will you be helping us, you'll be entered for a chance to win a free a $100 Amazon gift card (US only).
Take the Survey: http://www.surveymonkey.com/s/kentico