Forums (Obsolete)


Member	Milo - 11/14/2012 5:46:17 PM email queue full Emails stuck in queue. Status = waiting, all options grayed out except cancel and refresh. No errors. Is it possible to restart this relay function?


Kentico Consulting	kentico_borisp - 11/14/2012 5:54:46 PM RE:email queue full Hello, Depending on version, this can be caused by different things. Could you please check this therad for example? Also, be sure to confirm that all of the email-related scheduled tasks are set to run at intervals that will ensure timely delivery of email. Are there any error messages in the Event log? Best regards, Boris Pocatko


Member	Milo - 11/14/2012 6:10:16 PM RE:email queue full 6.0.4377 no errors anywhere. Not sure if an iisrest is in order or a full reboot or what?


Kentico Consulting	kentico_borisp - 11/14/2012 6:19:52 PM RE:email queue full Hello, How long have these messages been in the waiting state? Are you sure your SMTP server is working correctly? Have you tried to check the scheduled tasks as I asked previously? Best regards, Boris Pocatko


Member	Milo - 11/14/2012 6:40:07 PM RE:email queue full I can telnet from the kentico server to the exchange server and send email successfully so I know the relay connection is good. Email.QueueSender is set to run every 1 minute and time stamps there show it is running at one minute interval successfully. NO ERRROS anywhere. Any ideas?


Member	Milo - 11/14/2012 7:09:57 PM RE:email queue full Well did an iisrest on the box and things are flowing again. Next question(s) ... 1. Why did this happen? 2. What can I do to prevent it from happening again? 3. What do I have to configure so I'm notified when Kentico hangs like this?

Kentico Consulting

kentico_borisp - 11/14/2012 7:15:58 PM

RE:email queue full

Hello,

1) It is possible that this was caused by the application being restarted by the hosting environment. Are there any error messages in the event log further down in the past?
2) You are also using an outdated version of Kentico so I would recommend to upgrade to the latest version and hotfix.
3) You can create a scheduled task to send you an email notification when the emails hang.

Best regards,
Boris Pocatko


Member	Milo - 11/14/2012 7:23:57 PM RE:email queue full Boris: I appreciate your help very much, thank you. But #3 makes me laugh. I can schedule a task to send me an email when email hangs....... Have a good day and thank you for the help. It's been a long day for me. Good night.


Kentico Consulting	kentico_borisp - 11/14/2012 7:29:12 PM RE:email queue full Hello, Regarding #3: You of course don't send an email over the email queue in that case. Best regards, Boris Pocatko