Editors are getting 403 access denied error when creating documents

Kentico Support Engineer — Jan 22, 2013

This article explains what to do in case you or your editors are getting an IIS 403 error when creating new documents.

Please check if the document types which are affected by this error have the following option set:
Site Manager -> Document types -> <your document type(s)> -> E-Commerce -> Document type represents a product type. Unchecking this option, or adding editor users E-commerce role/permissions solves the issue.

Additionally when using IIS7+, you can also display a more user friendly message using the code below in your web.config file:

<system.webServer>
    <modules runAllManagedModulesForAllRequests="true">
.
.
.
    <httpErrors existingResponse="Auto" errorMode="Detailed" >
       <clear />
       <error statusCode="403" path="~/CMSDesk/accessdenied.aspx" responseMode="Redirect" />
   </httpErrors>
  </system.webServer>

-jo-

See also: Configuring custom error pages

Applies to: Kentico CMS Version 7.0

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