X13 Form builder not allowing updates

Matt Larrabee asked on May 16, 2024 15:51

I'm having an issue with the form builder where I can't save any updates. For instance when clicking a Text input, changing it's label then hitting Apply, the Apply button goes gray, but the update never gets saved. There are no console errors and no event log errors. I debugged it and found it calls kenticoFormBuilderFreezeUI when clicking the button, but never gets to the UnFreeze function.

This started happening after a hotfix update. I've applied hotfix 147 to the site and the issue still remains. Thanks for any help you can provide on this.

form builder kentico 13

Recent Answers

Brenden Kehren answered on May 21, 2024 15:14

There could have very well been some javascript updates. I'd suggest clearing the cache in your browser or trying an incognito window.

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Terence Dye answered on May 31, 2024 09:49 (last edited on June 1, 2024 08:07)

Clear Cache: Sometimes, issues like this can be caused by cached data. Try clearing your browser cache and refreshing the page to see if that resolves the issue.

Check Hotfix Documentation: Review the documentation for hotfix 147 to see if there are any known issues or compatibility concerns that might be related to your problem. Kentico often provides release notes or documentation with details about hotfixes.

Rollback Hotfix: If possible, consider rolling back the hotfix to see if the issue persists. This can help determine if the problem is specific to the hotfix itself.

Review Customizations: If you have any customizations or extensions in place that interact with the form builder, https://ncedcloud.fun/ review them to see if they might be causing conflicts or interfering with the saving process.

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